Privacy Policy

1. Information we collect

We collect the following categories of information:

• Account and profile information: your name, email address, phone number, agency, role and login credentials when you register or are invited to a company account.
• Content you add: the properties, leads, notes and market activity you track within the platform.
• Billing information: subscription and plan details, and payment records. Card details are collected and processed directly by our payment provider (see "Payments" below); we do not store full card numbers.
• Usage and device data: how you interact with the Services, along with IP address, browser type, device information, pages viewed and timestamps, collected through cookies and similar technologies.
• Communications: enquiries, support requests, problem reports and other messages you send us.

Some property and market data shown in the Services is sourced from third-party data providers and public records. This information is not collected from you and may relate to properties or agents other than you.

2. How we use your information

We use personal information to:

• Provide, operate, maintain and improve the Services;
• Create and manage your account and company workspace;
• Process subscriptions, payments and billing;
• Respond to enquiries, provide support and send service-related communications;
• Personalise insights, recommendations and reporting within the platform;
• Monitor, secure and protect the Services against fraud, misuse and security incidents;
• Understand product performance and usage trends through analytics; and
• Comply with our legal and regulatory obligations.

Where we send marketing communications, you can opt out at any time using the unsubscribe link or by contacting us. We will not use your information for a purpose unrelated to those set out above without your consent, unless permitted or required by law.

3. Payments

Payments are processed by Stripe, our third-party payment gateway. When you provide payment details, they are transmitted directly to Stripe and handled in accordance with Stripe's own terms and privacy policy. Stripe is certified to the PCI-DSS security standard. We receive limited information from Stripe (such as the card brand, last four digits and payment status) to manage your subscription, but we do not receive or store your full card number.

4. When we disclose your information

We do not sell your personal information. We may disclose it to:

• Service providers: trusted third parties who help us operate the Services, such as cloud hosting, payment processing (Stripe), email delivery and analytics providers, who are only permitted to use it to perform services for us.
• Your organisation: where you use a company or team account, certain information may be visible to your company administrators and colleagues.
• Legal and safety: where required by law, regulation, legal process, or to protect the rights, property or safety of Homiee, our users or others.
• Business transfers: in connection with a merger, acquisition, financing or sale of assets, subject to appropriate confidentiality protections.

5. Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember your preferences, measure performance, understand how the Services are used, and support our marketing. This includes third-party analytics and advertising providers that may set cookies to help us measure traffic and campaign performance. These are used across our website and platform to improve the Services.

You can control or delete cookies through your browser settings at any time. Disabling some cookies may affect how the Services function.

6. Data retention

We keep personal information only for as long as necessary to provide the Services, comply with our legal, accounting and reporting obligations, resolve disputes and enforce our agreements. When information is no longer required, we take reasonable steps to de-identify or securely destroy it.

7. Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including encryption in transit, access controls and secure hosting. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of an eligible data breach, we will respond in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

8. Your rights and choices

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct or update it, or request its deletion. You can update most account details directly in your profile settings, or contact us for assistance. We will respond to requests within a reasonable period. If you are not satisfied with how we handle your information or a privacy request, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Overseas disclosure

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles and this policy.

10. Children

The Services are intended for real estate professionals and are not directed at children. We do not knowingly collect personal information from anyone under 16 years of age.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. When we do, we will update the "Last updated" date above and, where changes are significant, take reasonable steps to notify you. Your continued use of the Services after an update means you accept the revised policy.

12. Contact us

If you have questions about this policy or how we handle your information, please contact us at [email protected] or through our contact page.