Refund Policy

1. Subscriptions and billing

The Services are billed on a recurring subscription basis (monthly or annual) through our payment provider, Stripe. Your subscription renews automatically at the end of each billing cycle and your nominated payment method is charged on each renewal date, unless you cancel beforehand.

2. Cancelling your subscription

You can cancel your subscription at any time from your account settings or by contacting us. Cancellation stops future renewals and takes effect at the end of your current paid period. You will retain access to the Services until that period ends. We do not automatically provide pro-rata refunds for the unused portion of a billing cycle once it has started.

3. Refund eligibility

Subscription fees are generally non-refundable except where required by law or expressly stated in this policy. We may, at our discretion, provide a refund or credit in circumstances such as:

• A duplicate or accidental charge;
• A verified billing error on our part;
• A technical fault attributable to us that materially prevented you from using the Services and that we were unable to resolve within a reasonable time; or
• Where a refund is required to comply with the Australian Consumer Law.

4. Your rights under the Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our Services come with guarantees that cannot be excluded. If there is a major failure with the Services, you may be entitled to a refund for the unused portion, or to compensation for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you may be entitled to have the problem rectified within a reasonable time, and if this is not done, to a refund.

5. Free trials and promotions

Where we offer a free trial or promotional period, you will not be charged during that period, and you may cancel before it ends to avoid being charged. Unless stated otherwise, promotional pricing applies only for the stated period, after which standard fees apply.

6. How to request a refund

To request a refund or raise a billing concern, contact us through our contact page or at [email protected] with your account email and details of the charge. Please contact us before initiating a chargeback with your bank or card issuer, so we can resolve the issue directly and promptly.

7. How refunds are processed

Approved refunds are processed through Stripe back to the original payment method used for the purchase. Depending on your bank or card provider, it may take several business days for the refund to appear on your statement.

8. Changes to this policy

We may update this Refund Policy from time to time. When we do, we will update the "Last updated" date above. Your continued use of the Services after an update means you accept the revised policy.